Refund Policy

Eligible problems

Use the merchant contact method in your Creem receipt if you were charged twice, payment succeeded but the report could not be accessed, or a major technical defect prevents delivery of the features described before checkout.

What to include

Provide the purchase email, Creem order or invoice identifier, purchase date and a description or screenshot. Never send complete card details.

How requests are handled

We may first restore access or correct the defect. Eligible refunds are handled through Creem as Merchant of Record. Processing time depends on Creem and the payment method.

Delivered digital content

Immediate access to personalized digital content may affect cancellation or withdrawal rights. Creem presents applicable buyer terms and consent during checkout. This policy does not limit mandatory consumer rights.

Estimates are not guarantees

A refund is not guaranteed merely because the estimate differs from a later outcome or a negotiation is unsuccessful. Review the free result, report contents, price and limitations before purchasing.